Returns are accepted on US orders. All international orders are final sale.
For US orders, returns or exchanges are accepted on all items except sale items. Items must be returned unused with all of the original packaging/tags and in the original condition within 14 days of receipt. Return shipping is the responsibility of the customer. We recommend obtaining a shipment tracking number and insurance when shipping a return/exchange.
Mill & Bird has the right to refuse returns that do not meet its return policy requirements.
Customized bags are final sales.
To process a return, please send an email to email@example.com with your name, order number and reason for the return. You will receive an email with return instructions and be notified by Mill & Bird when the return process is complete.